Delete your Zone account

Use this page to request deletion of your Zone account and associated personal data. You do not need to keep the app installed.

Request from the app

Sign in, open Profile, and select Request account deletion. Confirm your request to record it directly with Zone. No email or phone call is required. Zone processes deletion manually and informs you of the outcome.

Alternative email request

Email zonesolutions24@gmail.com with the subject Zone account deletion request. Include the email or mobile number registered with Zone and your account role (customer, merchant, driver or delivery company).

Prepare deletion email

The button opens your email app. Your request is sent only when you send that email. If no email app is configured, copy the address into your email service.

What happens next

  1. Zone support verifies that you own the account. Never send your password or an OTP in the email.
  2. Support reviews active deliveries, company responsibilities and any unresolved matters with you.
  3. Support processes deletion of your account and associated personal data and informs you of the outcome. This is a manual request process, not immediate automatic deletion.

Data covered by the request

Your request covers account/profile details, verification documents, saved preferences and device registrations, and personal information in delivery and support records. After your account is deleted, delivery, dispute and legal records needed to resolve operational matters are retained for 180 days, then deleted. Support will tell you which records are retained. Account/profile details, verification documents, preferences and device registrations are deleted as part of the verified account-deletion request. This retention and deletion process is handled manually by Zone support.

From the app

Open Profile → Request account deletion to reach this page. You may also use Profile → Help & support and submit a request with the subject “Zone account deletion request”.

Uninstalling Zone or signing out does not delete server-side account data. See our privacy policy for details of information use.