Zone privacy policy
This notice describes how Zone Solutions uses information in the Zone delivery app for Android (com.zone.delivery) and Zone Solutions for iOS (com.zonesolutions.delivery) and its related Zone workspaces.
Information we process
- Account and contact details: name, email or mobile number, account role, company details, profile image, address and sign-in credentials. Passwords are stored as hashes by the Zone service.
- Delivery information: pickup and drop-off addresses and coordinates, recipient name and phone number, package description, vehicle choice, delivery status, driver responses and delivery history.
- Driver and company verification: profile details, vehicle and license information, identity or business documents and expiry dates you provide during registration or verification.
- Location: location you select for delivery points and driver location while online or handling deliveries. With permission, driver location may be collected while the app is in the background.
- Support and operational records: support messages, uploaded delivery proof, account changes and delivery activity records.
- Notifications and technical information: device push token, authentication sessions and technical request/log information needed to operate and secure the service.
Why we use information
We use these details to create and verify accounts, match delivery requests with drivers, calculate routes, coordinate pickups and deliveries, display live delivery progress, send delivery notifications, provide support and protect the service against misuse.
Who receives information
Delivery participants and their authorized company workspaces receive information needed for their delivery or operational role. Zone administrators can access account, verification and operational records to manage the service.
Service providers process information needed for hosting, maps and notifications. Google Maps services may receive delivery coordinates or address queries; Firebase Cloud Messaging processes push tokens and notification messages. Where phone verification is used, the configured verification provider processes the phone number and verification request. These providers have their own privacy terms. Information may be processed outside Kuwait.
Permissions and your choices
You can manage location and notification permissions in iOS or Android settings. Drivers can stop ongoing location sharing by going offline or signing out. Restricting location may prevent driver matching or live tracking. You can edit supported profile details in the app or contact us to request correction or access.
Security
The hosted Zone API uses HTTPS. Access to workspaces requires authentication, and account roles restrict access. No service can guarantee absolute security.
Retention and deletion
Zone stores account and operational information while providing the service. After your account is deleted, delivery, dispute and legal records needed to resolve operational matters are retained for 180 days, then deleted. Account-deletion requests are handled manually by Zone support. You can submit an authenticated deletion request directly in Profile → Request account deletion without contacting support. Alternatively, visit our account-deletion page.
Deletion requests require verification of account ownership and manual processing by Zone support. Support will explain which delivery, dispute or legal records are retained during the 180-day period when handling the request. Uninstalling the app alone does not delete your account or server data.
Payments and advertising
Delivery fees are paid directly to the driver in cash. The app records the agreed fare and cash-payment confirmation, but does not charge a card or verify that cash has been collected. Historical test deliveries remain labelled as test records. The current app does not display advertising.
Contact
For privacy, access, correction or deletion requests, contact zonesolutions24@gmail.com. We may update this notice when the service changes.